8131 Alexandria Pike, Alexandria, Kentucky 41001, United States

(859) 908-0037

(859) 908-0037

  • Home
  • Services
    • Pottery Painting
    • Pottery-To-Go
    • Party
  • Gallery
  • Contact
  • More
    • Home
    • Services
      • Pottery Painting
      • Pottery-To-Go
      • Party
    • Gallery
    • Contact
  • Home
  • Services
    • Pottery Painting
    • Pottery-To-Go
    • Party
  • Gallery
  • Contact
Morning Star Pottery

Family Owned and Run

Family Owned and RunFamily Owned and Run

Policy on Pottery-To-Go

We are not responsible for any imperfections on finished Pottery-To-Go pieces. We will not refund or replace any broken pieces.  You must show a copy of your receipt to prove the piece has been purchased from us. If we cannot confirm the purchase, a charge of $10 will be needed to fire the piece.


Once pieces are brought back, we will fire them and call when they are ready for pickup. We aim for the following Saturday but due to being a small, family owned and run business, we may not always be ready by then. Pottery is considered ready when all pieces on the receipt are fired and packed. Please bring your receipt to pick up.


If your piece needs anything additional, we will need another week or so to have them ready for pickup. This includes adding glitter/fake snow, lights, custom work etc.


Finished pieces will be held for 6 weeks after we first call you it is ready for pickup (7 weeks including standard firing time). We call twice about the order before pulling it from the shelf. We are not responsible for any orders pulled and will not offer refunds. Receipts will be required to pick up any orders past the hold period.


Our call schedule is as follows:      

  • First Call - Day the order is packed     
  • Second Call - 2 weeks after first call     
  • Pulled From Shelf - 4 weeks after the second call / 6 weeks after original call.   


If there is a problem with your order, we will call you to sort it out. This will not count as the first call.  


If you have not gotten a call within 2 weeks, check your voicemail before calling us. We will always leave a voicemail unless unable due to circumstances, such as full mailbox. We are not responsible for pottery being left here due to missing our call. 


During the month of December, we will be extending our pick up time to 2 weeks.


Please let us know if you need an extension for pickup.


Copyright © 2022 Morning Star Pottery - All Rights Reserved.

This website uses cookies.

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

DeclineAccept