We are not responsible for any imperfections on finished Pottery-To-Go pieces. We will not refund or replace any broken pieces. You must show a copy of your receipt to prove the piece has been purchased from us. If we cannot confirm the purchase, a charge of $10 will be needed to fire the piece.
Once pieces are brought back, we will fire them and call when they are ready for pickup. We aim for the following Saturday but due to being a small, family owned and run business, we may not always be ready by then. Pottery is considered ready when all pieces on the receipt are fired and packed. Please bring your receipt to pick up.
If your piece needs anything additional, we will need another week or so to have them ready for pickup. This includes adding glitter/fake snow, lights, custom work etc.
Finished pieces will be held for 6 weeks after we first call you it is ready for pickup (7 weeks including standard firing time). We call twice about the order before pulling it from the shelf. We are not responsible for any orders pulled and will not offer refunds. Receipts will be required to pick up any orders past the hold period.
Our call schedule is as follows:
If there is a problem with your order, we will call you to sort it out. This will not count as the first call.
If you have not gotten a call within 2 weeks, check your voicemail before calling us. We will always leave a voicemail unless unable due to circumstances, such as full mailbox. We are not responsible for pottery being left here due to missing our call.
During the month of December, we will be extending our pick up time to 2 weeks.
Please let us know if you need an extension for pickup.
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