Policy on Finished and Unfinished Orders

Finished Orders

We will call when your piece is ready for pickup. We aim for the following Saturday but due to being a small, family owned and run business, we may not always be ready by then. Pottery is considered ready when all pieces on the receipt is fired and packed.  Please bring your receipt to pick up.

If your piece needs anything additional, we will need another week or so to have them ready for pickup. This includes adding glitter/fake snow, lights, custom work etc.

Finished pieces will be held for 6 weeks after we first call you it is ready for pickup (7/8 weeks including standard firing time). We call twice about the order before pulling it from the shelf. We are not responsible for any orders pulled and will not offer refunds. Receipts will be required to pick up any orders past the hold period.

 Our call schedule is as follows:

  • First Call - Day the order is packed

  • Second Call - 2 weeks after first call

  • Pulled From Shelf - 4 weeks after the second call / 6 weeks after original call.

If there is a problem with your order, we will call you to sort it out. This will not count as the first call.

If you have not gotten a call within 2 weeks, check your voicemail before calling us. We will always leave a voicemail unless unable due to circumstances, such as full mailbox. We are not responsible for pottery being left here due to missing our call. 

Please let us know if you need an extension for pickup.

Unfinished Orders

If you must leave and are not finished with you piece, you may take it home and bring it another day or leave it at the shop. There will be no additional charge. We may refuse to keep pieces here if we have no room to store it. Any piece left here for 2 months with no attempts to continue work will be removed from the shelf and no refunds will be offered.

We are not responsible for any pieces taken home. We are not responsible for any imperfections on finished pieces that were taken home. We will not refund or replace any pieces broken at home.  When you bring the piece back, you must show a copy of your receipt to prove the piece has been purchased from us. If we cannot confirm the purchase, a charge of $10 will be needed to fire the piece.

Please let us know if you need an extension or have any questions about a piece being kept at the shop.